Privacy Policy

HLW Property Limited customer privacy notice

 

This privacy notice tells you what to expect us to do with your personal information.

 

Contact details

 

Email: hlwproperty@gmail.com

Phone: 01525 620089

 

What information we collect, use, and why

 

We collect or use the following information to provide services and goods:

 

• Names and contact details

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We collect or use the following information to comply with legal requirements:

 

• Name

• Contact information

 

Lawful bases

 

Our lawful bases for collecting or using personal information to provide services are:

 

• Consent

 

Our lawful bases for collecting or using personal information for legal requirements are:

 

• Consent

 

Where we get personal information from

 

• People directly

 

How long we keep information

 

When we collect your data, we retain it only for as long as necessary. Once that period ends, your data will be either securely deleted or anonymised.

 

Our retention policy is a 7-year period following the last recorded activity. Before any data is removed, we will notify you.

 

Who we share information with

 

Others we share personal information with:

 

• Professional consultants (with client consent)

• Emergency services (where necessary)

 

Your data protection rights

 

Under data protection law, you have rights including:

 

Your right of access - You have the right to ask us for copies of your personal data.

 

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

 

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

 

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

 

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

 

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

 

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

How to complain

 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

 

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated 19th November 2024